We personalize our services with one goal in mind: to help you sell homes.
Over 27 Years of Excellence
Founded in 1992, Melrose provides professional on-site and portfolio management in some of Florida's most desirable neighborhoods. We pride ourselves on having solid insight into the needs and concerns of each individual account we serve.
Developer Services
Our dedication to efficient and open communication with our clients is evident through our personalized approach to Developer relations. We act as your professional liaison for all Homeowner and community related matters.
Vibrant & Healthy Lifestyles
Our expert Lifestyle Managers will work closely with you to implement exciting events and activities for your residents. We are committed to enhancing quality of life and promoting community bonds within each of the Associations we manage.
Our Management Style
- Experience the Melrose Difference
- Our Best Practices Fine Tuned
- Proactive Approach
- Accounting is Our Forte
Our distinction from other management firms is simple: Melrose is able to exclusively combine the full-service accounting, technology, and depth you expect from a larger firm with the personalized touch and layered management support that smaller firms provide. This unique feature has differentiated us from our competition for over 27 years.
Working With Developers is Our Specialty
Melrose works with more than 120 Developer and Homeowner controlled Boards throughout the state of Florida.
What We Offer
Developer Resources
Developer Resources
We work with Developers from conception to completion in all aspects of community development. The initial partnership will guarantee that the new community is developed and managed, as intended, before the first blade of grass is cleared. We serve as your professional representative and expert in all aspects of Community Association Management.
Our Executive Team
Teamwork is vital to our company’s success. Our executive team is comprised of professionals with a combination of experiences and a vast array of strengths that work together effectively to make us excel. Our goal isn’t to be the largest management company, but rather to be the very best at what we do.
Communication
We ensure that all long term goals and objectives are met through effective communication with homeowners. Our investment in technology helps streamline the communication: we offer dedicated community websites with ticketing and tracking systems, provide Board educational support, and host Town Hall meetings for enhanced communication.
What Our Lifestyle Services Offer
Lifestyle Programming
Our vast array of services will add to the desirability of your communities while making you competitive in the market. We offer a complete selection of events & activities — from Wine Tastings, Holiday Events, and Senior Olympics to Bike Club and Book Club.
A Tailored Approach Created For You
Through a collaborative effort, we have the ability to scale our services to meet your budgetary needs and to tailor the programming to meet the needs of your communities throughout the entire year.
Creating a Sense of Community
Our flexible services combined with the skills of our dedicated Lifestyle Managers allow us to implement programs that encourage participation amongst your residents and the communities as a whole.
Some of the Software Tools We Utilize
TOPS Condo/HOA Software
Used by over 23,000 property management firms throughout the country, TOPS is at the forefront of our industry and it is an accounting software system that brings our entire property management operation together in one integrated system.
HelpScout
We utilize Help Scout to keep us in contact with our residents whenever they need us. This ticketing system helps our managers and accounting department process customer support inquiries, creating a streamlined communication experience for our homeowners.
Strongroom Solutions Software
This payables lockbox solution centralizes and processes your paper and electronic solutions at a single location. The green and very environmentally friendly platform allows us to reduce unnecessary paper and provides our clients with simplicity and convenience. Furthermore, our clients benefit from the added transparency and historical recording that can be crucial — especially when new Board members transition.
Smartwebs Community Association Management Software
We selected Smartwebs to facilitate the speed and communication with our Associations. Smartwebs provides for more efficient and effective processing of work orders, violations and architectural reviews. This online application allows us to reduce violation drive and processing time, and managers are able to send real time information to residents and vendors while driving through a community.
Microsoft Office 365
Our company-wide migration to Office 365 helps facilitate real time collaboration and enhances productivity for every team member on The Melrose Management Partnership team.
MailChimp
We subscribe to services from MailChimp to streamline our email and mobile communications in the form of notices, memos, and updates to our clients.
Advantages of a Melrose + Hanover Family Builders Partnership
A MULTI-LAYERED APPROACH TO MANAGEMENT
A partnership with Melrose is a partnership with an entire team of professionals committed to one goal — serving your communities. Our back office support team and full service accounting department work with the your management and lifestyle teams to provide continuous support. Hanover Family Builders will also receive additional support from our marketing department, Regional Manager, and our Executive Leadership Team.
EXPERTISE FROM A DEVELOPER PERSPECTIVE
The Melrose senior team brings vast development expertise from their years of working for some of Florida’s top Developers. Late Founder Jack Hanson spent many years working in the land development field throughout Florida before recognizing the need for a management company that understands the Developer’s viewpoint. Our unique perspective stems from our years in the development industry and provides us with insight that differentiates Melrose from the competition.
EVENTS TO TARGET YOUR DEMOGRAPHICS
We will work with your sales teams to create lifestyle programs that target the demographics you are selling to. These programs will draw prospects to your communities while staying within budget constraints.
TOOLS TO HELP KEEP SALES MOVING
We provide handout material for your sales teams to distribute to residents, allowing them to avoid disruptions from HOA-related questions and stay focused on their main task — selling homes.
DETAILED BUDGET & CASH FLOW PROJECTIONS
We equip you with detailed budgets and cash flow projections to aid in your internal budgeting process for deficit funding. Our cash flow projections are based on anticipated pace of sales and can be adjusted based on market changes.
CREATING “WORD-OF-MOUTH” COMMUNITIES
Residents and guests will be eager to share their experiences at your communities with friends and family members. Our Lifestyle Services team works to create this positive word-of-mouth reputation for the communities throughout the year.
A FULLY CUSTOMIZED SOLUTION TAILORED TO YOUR COMMUNITIES
Every community is unique, which is why we don't believe in big-box management solutions. We will tailor our management and lifestyle services to your needs, ensuring that your vision for the community is fully realized. Our flexibility allows us to easily adapt to inevitable market fluctuations.
WEBSITE PORTAL WITH ONLINE TICKETING SYSTEM INTEGRATION
Communication is key in Association Management. We provide each of our communities with their own (free) website and backend portal in an effort to promote efficient communication. Integrated within the website is our online ticketing system that tracks each homeowner inquiry all the way to completion.
The Key To Our Success
Hanover Family Builders & The Melrose Corporation
Our goal is to help increase the desirability of your community and to assist you in selling more homes.
