We personalize our services with one goal in mind: to help you achieve excellence.
Over 27 Years of Excellence
Founded in 1992, Melrose provides professional on-site and portfolio management in some of Florida's most desirable neighborhoods. We pride ourselves on having solid insight into the needs and concerns of each individual account we serve.
Board Services
Our dedication to efficient and open communication with our clients is evident through our personalized approach to Board relations. We act as your professional liaison for all Homeowner and community related matters.
Vibrant & Healthy Lifestyles
Our Lifestyle division is able to augment your efforts to implement exciting events and activities for the community's residents. We are committed to strengthening community bonds by providing supplemental Lifestyle services.
What Our Lifestyle Services Offer
Lifestyle Programming
Our vast array of services will add to the desirability of your community. We offer a complete selection of events & activities — from Wine Tastings, Holiday Events, and Senior Olympics to Bike Club and Book Club.
A Tailored Approach Created For You
Through a collaborative effort, we have the ability to scale our services to meet your budgetary needs and to tailor the programming to meet the needs of the community throughout the entire year.
Creating a Sense of Community
Our flexible services combined with the skills of our dedicated Lifestyle Managers allow us to implement programs that encourage participation amongst your residents and your community as a whole.
Our Management Style
- Experience the Melrose Difference
- Our Best Practices Fine Tuned
- Proactive Approach
- Accounting is Our Forte
Our industry-leading, layered management style is preferred by over 120 communities in Florida and by many of the nation’s leading Developers. With Melrose as your management firm, you have access to our company's principals, including our Accounting Controller, Regional Manager, and Executive Leadership Team.
What We Offer
Board Resources
Board Resources
We work with Board of Directors in all aspects of community management. Our managers, and furthermore the rest of our supporting team, act as the facilitator in helping the community sustain a high level of value. We professionally coordinate with the Board of Directors to provide advice and recommendations to help the Del Webb Orlando community thrive.
Our Executive Team
Teamwork is vital to our company’s success. Our executive team is comprised of professionals with a combination of experiences and a vast array of strengths that work together effectively to make us excel. Our goal isn’t to be the largest management company, but rather to be the very best at what we do.
Communication
We ensure that all long term goals and objectives are met through effective communication with homeowners. Our investment in technology helps streamline the communication: we offer dedicated community websites with ticketing and tracking systems, provide Board educational support, and host Town Hall meetings for enhanced communication.
Some of the Software Tools We Utilize
TOPS Condo/HOA Software
Used by over 23,000 property management firms throughout the country, TOPS is at the forefront of our industry and it is an accounting software system that brings our entire property management operation together in one integrated system.
HelpScout
We utilize Help Scout to keep us in contact with our residents whenever they need us. This ticketing system helps our managers and accounting department process customer support inquiries, creating a streamlined communication experience for our homeowners.
Strongroom Solutions Software
This payables lockbox solution centralizes and processes your paper and electronic solutions at a single location. The green and very environmentally friendly platform allows us to reduce unnecessary paper and provides our clients with simplicity and convenience. Furthermore, our clients benefit from the added transparency and historical recording that can be crucial — especially when new Board members transition.
Smartwebs Community Association Management Software
We selected Smartwebs to facilitate the speed and communication with our Associations. Smartwebs provides for more efficient and effective processing of work orders, violations and architectural reviews. This online application allows us to reduce violation drive and processing time, and managers are able to send real time information to residents and vendors while driving through a community.
Microsoft Office 365
Our company-wide migration to Office 365 helps facilitate real time collaboration and enhances productivity for every team member on The Melrose Management Partnership team.
MailChimp
We subscribe to services from MailChimp to streamline our email and mobile communications in the form of notices, memos, and updates to our clients.
Advantages of a Melrose + Del Webb Orlando Partnership
A MULTI-LAYERED APPROACH TO MANAGEMENT
A partnership with Melrose is a partnership with an entire team of professionals committed to one goal — serving your community. Our back office support team and full service accounting department work with the Del Webb Orlando management and lifestyle teams to provide continuous support. You will also receive additional support from our marketing department, Regional Manager, and our Executive Leadership Team.
A FULLY CUSTOMIZED SOLUTION TAILORED TO YOUR COMMUNITY
Every community is unique, which is why we don't believe in big-box management solutions. We will tailor our management and lifestyle services to your needs, ensuring the Board's vision for the community is fully realized. Our flexibility allows us to easily adapt to community needs.
WEBSITE PORTAL WITH ONLINE TICKETING SYSTEM INTEGRATION
Communication is key in Association Management. We provide each of our communities with their own (free) website and backend portal in an effort to promote efficient communication. Integrated within the website is our online ticketing system that tracks each homeowner inquiry all the way to completion.
The Key To Our Success
