Our distinction from other management firms is simple: as a boutique firm, Melrose is able to exclusively combine comprehensive accounting support, technology, and depth of service with a personalized touch and layered management structure. This unique feature has differentiated us from our competition for over 25 years.
We bring an approach that is interactive and inclusive in an effort to promote full disclosure and open communication with all of our clients. We have fine-tuned our practices to ease the burden of day-to-day management on the Board of Directors.
Our industry-leading, layered management style is preferred by over 120 Associations in Florida and by many of the state’s most desirable neighborhoods. With Melrose as your management firm, you have access to our company's principals, including our Accounting Controller, Regional Manager, and President.
Our Accounting Department will work in conjunction with the Board to ensure that the Association's fiscal responsibilities are in order. Our transparent approach to accounting was designed to release the Board from day-to-day accounting responsibilities while still allowing Board members to oversee the Association's financials.
We work with the Board of Directors in all aspects of Condominium Association management. Our managers, and furthermore the rest of our supporting team, act as the facilitator in helping the Association sustain a high level of value. We coordinate with the Board to provide advice and recommendations to help the Association thrive.
Teamwork is vital to our company’s success. Our executive team is comprised of professionals with a combination of experiences and a vast array of strengths that work together effectively to make us excel. Our goal isn’t to be the largest management company, but rather to be the very best at what we do.
We ensure that all long term goals and objectives are met through effective communication with unit owners. Our investment in technology helps streamline the communication: we offer a dedicated Association website with ticketing and tracking systems, provide Board educational support, and host Town Hall meetings for enhanced communication.
Melrose is committed to helping your Board achieve excellence. To that end, we create a detailed checklist of preventative maintenance procedures tailored to your community to increase the longevity of key components for the property. We only work with carefully vetted vendors to ensure that all services are in accordance with insurance requirements, and we will review your contracts to ensure that all service agreements align with industry standards.
Our full-service Accounting Department is available and ready to handle all of your Association's financial responsibilities. Our goal is to ensure fiscal responsibility while also maintaining full transparency. We promote ease of access to the financials by making them available either via email or online. We also provide a 24 hour review and approval of all payables, and we utilize Strongrooms to provide Board members with 24/7 online access to invoices.
We believe in a management style that is both interactive and educational by engaging the participation of the Association's vendors. For example, we will invite the landscape company for an open discussion to answer any questions unit owners may have. We will also bring in the insurance provider to speak about the Association's policy and scope of coverage. Our goal is to promote and maintain a workshop environment for Board members and residents.
Our supplemental Lifestyle/Hospitality division, Melrose Lifestyle Services, serves to augment the efforts of the Activity Committee for your Association. We are able to customize a plan for the Association, implementing exciting one-off and special events designed to reflect and enhance residents' lifestyles. We also offer personalized concierge services and specific on-site management to enhance operations.
Our vast array of services will add to the desirability of your community. We offer a complete selection of events & activities — from Wine Tastings, Holiday Events, and Senior Olympics to Bike Club and Book Club.
Through a collaborative effort, we have the ability to scale our services to meet your Board's budgetary needs and to tailor programming to meet the needs of the community throughout the entire year.
Our flexible services combined with the skills of our dedicated Lifestyle Managers allows us to implement programs that encourage participation amongst your residents and the community as a whole.
TOPS Condo/HOA Software
Used by over 23,000 property management firms throughout the country, TOPS is at the forefront of our industry and it is an accounting software system that brings our entire property management operation together in one integrated system.
We utilize Help Scout to keep us in contact with our residents whenever they need us. This ticketing system helps our managers and accounting department process customer support inquiries, creating a streamlined communication experience for our unit owners.
Strongroom Solutions Software
This payables lockbox solution centralizes and processes your paper and electronic solutions at a single location. Our clients benefit from the added transparency and historical recording that can be crucial — especially when new Board members transition.
We subscribe to services from MailChimp to streamline our email and mobile communications in the form of notices, memos, and updates to our clients.
A partnership with Melrose is a partnership with an entire team of professionals committed to one goal — serving your Association. Our back office support team and full-service accounting department work with your management and lifestyle teams to provide continuous support. You will also receive support from our marketing department, Regional Manager, and President, Jack Hanson.
Every Association is unique, which is why we don't believe in big-box management solutions. We will tailor our management and lifestyle services to your needs, ensuring that the Board's vision for the Association is fully realized. Our flexibility allows us to easily adapt to your Association's needs.
Communication is key in Association Management. We will provide your Association with your own (free) website, integrated with our online ticketing system that tracks each unit owner inquiry to completion, in an effort to promote efficient communication. We can optionally link to an existing website from this site.