Our distinction from other management firms is simple: as a boutique firm, Melrose is able to exclusively combine comprehensive accounting support, technology, and depth of service with a personalized touch and layered management structure. This unique feature has differentiated us from our competition for over 27 years.
We bring an approach that is interactive and inclusive in an effort to promote full disclosure and open communication with all of our clients. We have fine-tuned our practices to ease the burden of day-to-day management on the Board of Directors.
Our industry-leading, layered management style is preferred by over 120 communities in Florida and by many of the state’s most desirable neighborhoods. With Melrose as your management firm, you have access to our company's principals, including our Accounting Controller, Regional Manager, and Executive Leadership Team.
Our Accounting Department will work in conjunction with the Board to ensure that the community's fiscal responsibilities are in order. Our transparent approach to accounting was designed to release the Board from day-to-day accounting responsibilities while still allowing Board members to oversee the community's financials.
We work with the Board of Directors in all aspects of community management. Our managers, and furthermore the rest of our supporting team, act as the facilitator in helping the community sustain a high level of value. We coordinate with the Board to provide advice and recommendations to help the community thrive.
Teamwork is vital to our company’s success. Our executive team is comprised of professionals with a combination of experiences and a vast array of strengths that work together effectively to make us excel. Our goal isn’t to be the largest management company, but rather to be the very best at what we do.
We ensure that all long term goals and objectives are met through effective communication with homeowners. Our investment in technology helps streamline the communication: we offer dedicated community websites with ticketing and tracking systems, provide Board educational support, and host Town Hall meetings for enhanced communication.
TOPS Condo/HOA Software
Used by over 23,000 property management firms throughout the country, TOPS is at the forefront of our industry and it is an accounting software system that brings our entire property management operation together in one integrated system.
We utilize Help Scout to keep us in contact with our residents whenever they need us. This ticketing system helps our managers and accounting department process customer support inquiries, creating a streamlined communication experience for our homeowners.
Strongroom Solutions Software
This payables lockbox solution centralizes and processes your paper and electronic solutions at a single location. The green and very environmentally friendly platform allows us to reduce unnecessary paper and provides our clients with simplicity and convenience. Furthermore, our clients benefit from the added transparency and historical recording that can be crucial — especially when new Board members transition.
Smartwebs Community Association Management Software
We selected Smartwebs to facilitate the speed and communication with our Associations. Smartwebs provides for more efficient and effective processing of work orders, violations and architectural reviews. This online application allows us to reduce violation drive and processing time, and managers are able to send real time information to residents and vendors while driving through a community.
Microsoft Office 365
Our company-wide migration to Office 365 helps facilitate real time collaboration and enhances productivity for every team member on The Melrose Management Partnership team.
We subscribe to services from MailChimp to streamline our email and mobile communications in the form of notices, memos, and updates to our clients.
Through Smartwebs, our GPS-enabled violations software platform, we implement a 3-step escalation process for your community's violations. We make recommendations to the Board and, especially in newly turned over communities, use the violations process to remind residents about the community standards. With new neighbors coming together, we first strive to create an environment of education amongst the membership.
Our full-service Accounting Department is available and ready to handle all of your Association's financial responsibilities. Our goal is to ensure fiscal responsibility while also maintaining full transparency. We promote ease of access to the financials by making them available either via email or online. We also provide a 24 hour review and approval of all payables, and we utilize Strongrooms to provide Board members with 24/7 online access to invoices.
We believe in a management style that is both interactive and educational by engaging the participation of the community's vendors. For example, we will invite the landscape company for an open discussion to answer any questions homeowners may have. We will also bring in the insurance provider to speak about the Association's policy and scope of coverage. Our goal is to promote and maintain a workshop environment for Board members and residents.
Our Lifestyle division, Melrose Lifestyle Services, serves to augment the Activity Committee for your community. We are able to customize a plan for the community, implementing exciting one-off and special events designed to reflect and enhance residents' lifestyles.
Our vast array of services will add to the desirability of your community. We offer a complete selection of events & activities — from Wine Tastings, Holiday Events, and Senior Olympics to Bike Club and Book Club.
Through a collaborative effort, we have the ability to scale our services to meet your budgetary needs and to tailor the programming to meet the needs of the community throughout the entire year.
Our flexible services combined with the skills of our dedicated Lifestyle Managers allow us to implement programs that encourage participation amongst your residents and your community as a whole.
A partnership with Melrose is a partnership with an entire team of professionals committed to one goal — serving your communities. Our back office support team and full service accounting department work with your management and lifestyle teams to provide continuous support in all aspects of community management. You will also receive additional support from our marketing department, Regional Manager, and our Executive Leadership Team.
Every community is unique, which is why we don't believe in big-box management solutions. We will tailor our management and lifestyle services to your needs, ensuring that the Board's vision for the community is fully realized. Our flexibility allows us to easily adapt to community needs.
Communication is key in Association Management. We will provide your community with your own (free) website, integrated with our online ticketing system that tracks each homeowner inquiry to completion, in an effort to promote efficient communication. We can also link to your current website from this site.