Melrose Management
Melrose Lifestyle Services

 We personalize our services with one goal in mind: to help you achieve excellence.

25 years of success graphics bar
Over 27 Years of Excellence

Founded in 1992, Melrose provides professional on-site and portfolio management in some of Florida's most desirable neighborhoods. We pride ourselves on having solid insight into the needs and concerns of each individual account we serve.

Developer Services

Our dedication to efficient and open communication with our clients is evident through our personalized approach to Developer relations. As we do for M/I Homes in Orlando, we will act as your professional liaison for all Homeowner and community related matters.

Vibrant & Healthy Lifestyles

Our expert Lifestyle Managers will work closely with you to implement exciting events and activities for your residents. We are committed to enhancing quality of life and promoting community bonds within each of the Associations we manage.

Our Management Style

  • Experience the Melrose Difference
  • Our Best Practices Fine Tuned
  •   Proactive Approach
  • Accounting is Our Forte

Our distinction from other management firms is simple: Melrose is able to exclusively combine the full-service accounting, technology, and depth you expect from a larger firm with the personalized touch and layered management support that smaller firms provide. This unique feature has differentiated us from our competition for over 27 years.

What We Offer

Melrose works with more than 120 Developer and Homeowner controlled Boards throughout the state of Florida. We are proud to work with M/I Homes in Orlando.

Developer Resources

We work with Developers from conception to completion in all aspects of community development. The initial partnership will guarantee that your communities are developed and managed, as intended, before the first blades of grass are cleared. We serve as your professional representative and expert in all aspects of Community Association Management.


Our Executive Team

Teamwork is vital to our company’s success.  Our executive team is comprised of professionals with a combination of experiences and a vast array of strengths that work together effectively to make us excel. Our goal isn’t to be the largest management company, but rather to be the very best at what we do. 


Communication

We ensure that all long term goals and objectives are met through effective communication with homeowners. Our investment in technology helps streamline the communication: we offer dedicated community websites with ticketing and tracking systems, provide Board educational support, and host Town Hall meetings for enhanced communication.

What Our Lifestyle Services Offer

Lifestyle Programming

Our vast array of services will add to the desirability of your communities. We offer a complete selection of events & activities — from Wine Tastings, Holiday Events, and Senior Olympics to Bike Club and Book Club.



 A Tailored Approach Created For You

Through a collaborative effort, we have the ability to scale our services to meet your budgetary needs and to tailor the programming to meet the needs of your communities throughout the entire year.

Creating a Sense of Community

Our flexible services combined with the skills of our dedicated Lifestyle Managers allow us to implement programs that encourage participation amongst your residents and the communities as a whole.


Some of the Software Tools We Utilize

TOPS Condo/HOA Software

Used by over 23,000 property management firms throughout the country, TOPS is at the forefront of our industry and is an accounting software system that brings our entire property management operation together in one integrated system.

HelpScout

We utilize Help Scout to keep us in contact with our residents whenever they need us. This ticketing system helps our managers and accounting department process customer support inquiries, creating a streamlined communication experience for our homeowners.

Strongroom Solutions Software

This payables lockbox solution centralizes and processes your paper and electronic solutions at a single location. The green and very environmentally friendly platform allows us to reduce unnecessary paper and provides our clients with simplicity and convenience. Furthermore, our clients benefit from the added transparency and historical recording that can be crucial — especially when new Board members transition.

Smartwebs Community Association Management Software

We selected Smartwebs to facilitate the speed and communication with our Associations. Smartwebs provides for more efficient and effective processing of work orders, violations and architectural reviews. This online application allows us to reduce violation drive and processing time, and managers are able to send real time information to residents and vendors while driving through a community.

Microsoft Office 365

Our company-wide migration to Office 365 helps facilitate real time collaboration and enhances productivity for every team member on The Melrose Management Partnership team.

MailChimp

We subscribe to services from MailChimp to streamline our email and mobile communications in the form of notices, memos, and updates to our clients. 

Advantages of a Melrose + M/I Homes Partnership

A MULTI-LAYERED APPROACH TO MANAGEMENT

A partnership with Melrose is a partnership with an entire team of professionals committed to one goal — serving your communities. Our back office support team and full service accounting department work with your management and lifestyle teams to provide continuous support in all aspects of community management. M/I Homes will also receive additional support from our marketing department, Regional Manager, and our Executive Leadership Team.

EXPERTISE FROM A DEVELOPER PERSPECTIVE

The Melrose senior management team brings vast development expertise from their years of working for some of Florida’s top Developers. Late Founder Jack Hanson spent many years in the land development field throughout Florida before recognizing the need for a management company that understands the Developer’s viewpoint. Our unique perspective stems from our years in the development industry and provides us with insight that differentiates Melrose from the competition.

EVENTS TO TARGET YOUR DEMOGRAPHICS 

We will work with your sales teams to create lifestyle programs that target the demographics you are selling to. These programs will draw prospects to your communities while staying within budget constraints.

TOOLS TO HELP KEEP SALES MOVING

We provide handout material for your sales teams to distribute to residents, allowing them to avoid disruptions from HOA-related questions and stay focused on their main task — selling homes.

DETAILED BUDGET & CASH FLOW PROJECTIONS

We equip you with detailed budgets and cash flow projections to aid in your internal budgeting process for deficit funding. Our cash flow projections are based on anticipated pace of sales and can be adjusted based on market changes.

CREATING “WORD-OF-MOUTH” COMMUNITIES

Residents and guests will be eager to share their experiences at your communities with friends and family members. Our Lifestyle Services team works to create this positive word-of-mouth reputation for the communities throughout the year.

A FULLY CUSTOMIZED SOLUTION TAILORED TO YOUR COMMUNITIES

Every community is unique, which is why we don't believe in big-box management solutions. We will tailor our management and lifestyle services to your needs, ensuring that M/I Homes' vision for the community is fully realized. Our flexibility allows us to easily adapt to inevitable market fluctuations. 

WEBSITE PORTAL WITH ONLINE TICKETING SYSTEM INTEGRATION

Communication is key in Association Management. We provide each of our communities with their own (free) website and backend portal in an effort to promote efficient communication. Integrated within the website is our online ticketing system that tracks each homeowner inquiry all the way to completion.

  The Key To Our Success


“We have been successful for more than 25 years because we take the time to nurture each community and build a partnership with both the client and the residents.”

Jack B. Hanson, Late President

The Melrose Management Partnership

M/I Homes & Melrose

We Look Forward to a Successful Partnership!