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FAQs

Utilities

Electric

Duke Energy

1-877-372-8477

Telephone

CenturyLink

321-209-7014

Cable

Spectrum

855-657-7328
For Bulk Accounts

Water

Toho Water

863-496-1770

City of Kissimmee

Information

407-847-2821

 

General Community Information

1575 Carey Palm Cir
Kissimmee, FL 34747

Please click the link below for more information from Mattamy Homes:

https://mattamyhomes.com/orlando/communities/osceola-solara-at-westside.aspx

8998 Monaco Blvd
Kissimmee, FL 34747

There is no mail delivery within Solara Resort. Prior to closing, you should have submitted an Alternate Mailing Address. Please contact our office if you have not done so.

1 car garage- 2 cars, one in the garage the other in the driveway

2 car garage-4 cars, 2 in the garage and the other two in the driveway

 

The clubhouse is open from 8:00 am to 8:00 pm.

Vendor Information

Valet Trash

Accelerated Waste Solutions
4821 N. Clark Ave.
Tampa, FL 33614

866-698-2874

Landscape

Yellowstone Landscape

Cable and Internet

Spectrum

855-657-7328
For Bulk Accounts

 

  • Vendors are allowed in the community between the hours of 6am – 6pm, 7 days a week.
  • Owners or their PRC must contact front gate at SolaraGate@MelroseManagement.com to add, update or remove vendors.
  • Vendors must register their vehicle(s) license plate number with gate personnel:
    • Must provide proof of service contract and/or work order with owner in order to be registered
    • Can be completed by filling out Vehicle Registration Form
  • Vendors are not allowed to use community’s facilities at any time or to be parked at or on any amenity property.
  • Trash compactor is not to be used to dispose of vendor refuse (empty pool chemical containers, cleaning supplies and agents, etc.)
  • All vendors must clean up after themselves and remove any large trash items that do not fit in trash bench.
  • Please note: homeowners will need to secure their own pool cleaning and residential cleaning vendors.

Insurance

Agent

Sihle Insurance Group
Telephone: 407-869-0962

Insurance Company

Philadelphia Insurance Companies
Telephone: 877-438-7459

Master Water (Reclaim)

The HOA is responsible for the Master irrigation. Homeowners are responsible for setting up their own water with Toho.

Internet & Cable

You can contact Spectrum to activate your part of the bulk account:

855-657-7328

Spectrum is providing (2) Cable Boxes per home. Of the two boxes one will be a DVR. They are also providing (1) modem for the WI-FI. Should an Owner wish to have more equipment installed in their home (above what is being provided by the Solara Bulk Contract) they will have to pay for that equipment separately.

Valet Trash

Valet trash service is provided 7 days a week

Pickup Time:

Place out by 11 am.

All trash must be enclosed in tied up bags.

Valet Trash Vendor: 

Ideal Refuse-Valet Taxi

 

Please adhere to the following guidelines provided by Ideal Refuse Valet Taxi  :

You, the resident are allowed to place your  trash container outside your front door for trash pickup, on the days/times referenced below. Ideal Refuse Valet Taxi reserves the right not to pick up non-trash bags/grocery bags. Please use a standard 13 gal. trash bag only. Guidelines of Service may change at any time. Residents will be updated of changes to services via community signage and door notices. Property Management may communicate changes in additional ways.

QUALITY CONTROL PROCEDURES

MISSED PICKUP / SERVICE INTERRUPTION

If you, the resident, miss doorstep trash pickup, you MUST take your trash to the onsite dumpster/compactor or you MUST bring your trash back inside your apartment, until the next scheduled pickup day/time. NO TRASH IS TO BE LEFT OUT, AFTER-SERVICE DAYS/TIMES, EVEN IF YOU MISS TRASH PICKUP.

REPORTING A MISSED PICKUP/SERVICE CONCERN

Before reporting a missed unit, please be sure you have placed your trash out on the appropriate day, and by the appropriate time. Also, make sure all of your items placed outside for pickup, meet the Trash Pickup Guidelines bagged/tied trash, flattened boxes, etc.).

  To report a missed unit, call Ideal Refuse-Valet Taxi,

Curtis Agius @ 863-602-1861 or 863-709-0988

Melrose Management @ 407-225-4181.

PLEASE NOTE: Ideal Refuse- Trash Taxi PHOTOGRAPHS ALL TRASH PICKUP ACTIVITIES OF ALL UNITS AND BUILDINGS ONSITE.

Landscaping

The Association is responsible for individual landscaping. For any questions or concerns, please contact: Solara@MelroseManagement.com

Gate

The Property/Rental Management company you booked through should have set up your access to the community prior to your arrival.  You can confirm with gate personnel by emailing: solaragate@melrosemanagement.com

Please fill out the Guest Programming Form by clicking here.

Please fill out the Homeowner Gate Programming Form by clicking here.